The Motor Industry Code of Practice for Service and Repair

What is the Code of Practice?

The Motor Industry Code of Practice for Service and Repair (the Code) commits garages to an open, transparent and fair way of doing business.

By subscribing to the Code, Roy Chapman Ltd is demonstrating its commitment to operate as a responsible business.

All garages that subscribe to the Code have committed to:

• honest and fair services
• open and transparent pricing
• completing work as agreed
• invoices that match quoted prices
• competent and conscientious staff
• a straightforward, swift complaints procedure

The code itself provides you, as our customer, with:

• a free consumer advice line
• free conciliation and low cost independent arbitration
• more rights than required by law

You can download a copy of the Code in full from www.motorindustrycodes.co.uk